3 pm on 2 21 2008 Sears (India) calling..

I have now been informed that the fellow in Guatemala has notified India that I am unhappy with the condition of my vacuum cleaner after "servicing".

I explained, again, that I would have been charged $52.99 for non service, had I not had a service policy. Their view is that since I didn't have to pay anything..and no service was done.. it is all kind of a wash... sigh..

Supposedly, the Service Center in Dallas will take another look at my Dyson and service it properly.