Sear Holding replies via email 1 20 2008

I sent the previous complaint to Sears Holding on their website and received this reply along with a tracking number and phone number.

"Thank you for contacting us regarding your recent service experience. We apologize for the inconvenience this may have caused, and would be happy to discuss the concern regarding your recent service experience with you.
We value you as a customer and can assure you that your feedback and comments are important to us. We look forward to meeting your needs in the future.
Sincerely,
Larry D Sears Holding Corporation"