1 21 2008 Phoning Sears Holding...an exercise in frustration

8:21 a.m. Eastern Time The phone number you provided in the email (1-800-579-2395) was incorrect. I was told that number was for scheduling service ONLY.I was told to call 1-800-927-7836 and choose option 4.. but they chose to connect me directly.
8:28 a.m. Eastern Time The voice mail for 1-800-927-7836 said that they were not open and to call during normal business hours but did not provide the business hours.
8:29 a.m. Eastern Time I called 1-800-927-7836 direct and chose option 1 for English and option 2 to speak to a representative. I was told that this number also only takes orders for customer service calls and was told the call 1-800-549-4505 for Customer Service.
8:31 a.m. Eastern Time I called 1-800-549-4505 and was told that they only take information for customer service calls but they could see if a complaint had been registered in my file. They did find a complaint registered and would add another one. This call was taken in Guatemala. Someone is to call me in 24 hours.. but I have no idea what department will call.
I asked if there was a genuine Customer Service phone number for Sears. I was told that the only number they had was for Sears Headquarters and there is no 1-800 number available. If I wish to talk to Sears Headquarters and Customer Service I would have to pay for the call to 847-286-8371. A google search shows that number is for Sears Public Relations And Communications.
I am now left to wonder who, and what number, EXACTLY, should I call to register my complaint about the service on my vacuum cleaner?